Cancellation & Refund Policy
Know exactly what you will receive back before you cancel.
Refund schedule
Effective version: 1.0
| Situation | Refund | Clinic fee |
|---|---|---|
| Cancel 24+ hours before: 100% refund | 100% | 0% |
| Cancel inside 24 hours: 90% refund, 10% fee to the clinic | 90% | 10% |
| Plus members, cancel 12+ hours before: 100% refund | 100% | 0% |
| Clinic cancellation: 100% refund | 100% | 0% |
| No-show: 90% refund, 10% fee to the clinic | 90% | 10% |
You can dispute an eligible late-cancellation or no-show fee for 48 hours after it is applied.
How refunds are paid
Card refunds are returned to the original payment method. Your bank's processing time may vary.
Refunds to instalment plans take 7–14 business days.