Policies

Before you book

All appointments are prepaid at the time of booking to confirm your slot with the clinic.

Any eligible refund is returned to the original payment method used at checkout.

Loyalty points and promotional credits are never refundable for cash.

Rescheduling

You can reschedule an appointment free of charge any time more than 24 hours before its scheduled time.

Within 24 hours of the appointment, rescheduling is no longer available online — please contact the clinic directly. If the clinic itself cancels or moves your appointment without your agreement, you are refunded in full.

Cancellations & Refunds

Your refund depends on how far before the appointment you cancel. You always see the exact amount before you confirm.

If the clinic cancels or reschedules your appointment without your agreement, you are refunded 100%.

Once treatment has started, the booking can no longer be cancelled online — contact us and we will review it with the clinic.

Prepaid treatment amounts on a cancelled booking are always returned in full; the 10% fee only ever applies to the consultation.

Privacy Policy

Mawaeidi operates this healthcare-booking service in Qatar. Questions or requests about this policy and your personal data can be sent to support@mawaeidi.qa.

Data we collect: account and contact details; verified phone number; profile information; approximate or precise location when you allow it; appointment, clinic, doctor, insurance and payment-status records; reviews, disputes and support messages; video-visit connection data; and clinical information or documents you or an authorised clinic add to a booking. We may also receive device, IP, security and diagnostic data needed to operate and protect the service. Job applicants may separately provide application details and a CV.

How we use data: to create and secure accounts, show relevant clinics and appointments, process bookings and payments, connect video visits, deliver WhatsApp verification and reminders, provide support, administer refunds and loyalty benefits, prevent fraud and abuse, meet financial and legal obligations, and improve service reliability. Camera, microphone and location permissions are used only for the feature you choose and can be changed in device settings.

Who receives data: the clinic and healthcare professionals involved in your booking; service providers that support Mawaeidi, including Clerk for authentication, Replit for hosting and storage, Twilio for WhatsApp and video connectivity, SkipCash or PayLater for payment processing, and Anthropic for the booking assistant; and authorities when legally required. Payment providers process payment credentials directly—Mawaeidi does not store full card numbers or security codes. We do not sell personal data.

International processing and security: some providers process data outside Qatar. We limit what they receive to what is needed for their service and use contractual, access-control and technical safeguards. Data is encrypted in transit; access to sensitive records is restricted and audited where appropriate. No online system is risk-free, so please protect your sign-in details and contact us if you suspect misuse.

Retention and your choices: assistant chats are kept for up to 90 days and job applications for up to 12 months after a decision. Appointment, clinical, payment and audit records are kept only as long as needed for care coordination and Qatar financial, dispute, safety and legal obligations, after which they are deleted or anonymised. You may access or correct your profile in the app, delete your account from Profile, or contact support@mawaeidi.qa to request access, correction, export, objection or deletion. Legal retention duties may require us to keep limited anonymised or financial records. Children should not create an account independently; a parent or legal guardian should manage bookings for a minor.

Terms of Use

Draft — final wording coming soon

This section will set out the rules for using Mawaeidi, including your responsibilities as a user and the scope of our service. The full wording is being finalized and will be published here.

Use Mawaeidi only for lawful, personal healthcare booking purposes.

Keep your account and profile details accurate and up to date.

Bookings are subject to the cancellation and refund policy above.